Helpcenter
Welcome to the Switchboard Help Center!
Here, you can find answers to help yourself with our VoIP and hardware products and services, if you do not find what you’re looking for here, contact sales@switchboard.uk .
Getting started with
NEC Univerge Blue Connect
Here are a few compelling reasons:
- All-in-one communication solution
- Boost productivity and mobility
- Cuts cost and simplify management
- Crystal-clear audio and video
- Reliable and secure
- Customizable and scalable
You must choose the Univerge Blue Connect Essential, which is designed for the basic user. It includes all the features you require for internal calls, chats, and meetings, as well as a file backup service that you may expand upon as needed.
To record a meeting on Univerge Blue Connect, simply click on the “Record” button located along the top toolbar. This would announce to the meeting participants that the meeting is being recorded and after the meeting, the recording will be sent to your email address.
To use Switchboard call conferencing, locate the meeting section of your app, (Creating a meeting) Click on copy info in the meeting section, Send it to the other attendees of the meeting, finally, Click the link to start meeting and have a seamless meeting.
Sharing your screen in a Univerge Blue Connect meeting is a simple process, but the specific steps may vary depending on whether you're using the desktop app or web browser version. Here's a breakdown for both:
Desktop App:
- Start your meeting: Join the meeting room you want to share your screen in.
- Click the "Share" button: Look for the "Share" button in the meeting window. It is located along the top toolbar.
- Choose what to share: A window will pop up with various screen sharing options. You can choose:
- Entire Desktop: Share your entire desktop screen.
- Applications: Select specific applications to share (e.g., PowerPoint, browser window).
- A portion of your screen: Draw a custom area on your screen to share.
- Start sharing: Click "Share" to begin sharing your chosen content with the meeting participants.
- Stop sharing: When done, click "Stop Sharing" to regain control of your screen.
Web Browser:
Join the meeting: Click the meeting link and join the room you want to share your screen in.
Click the "Present" button: Look for the "Present" button in the meeting window, usually located in the bottom toolbar.
Choose what to share: Similar to the desktop app, you can choose your entire desktop, specific applications, or a custom screen area.
Start and stop sharing: Click on "Share" to begin sharing and use the toolbar that appears for annotation and stopping the screen share.
Recorded calls or meetings are usually easy to find once you know where to check.
- Record the meeting
- 2. Go to your email inbox and find the last message from Univerge Blue Connect
- Click on the email, copy the recording link and share it with members that were not present in the meeting or watch it.
Transferring calls on Univerge Blue Connect depends on whether you're using the desktop app or mobile app. Here's a breakdown for each:
Desktop App:
- During an active call:
- Blind transfer: Click the "Transfer" button, dial the desired number, and hang up.
- Warm transfer: Click "Transfer," dial the number, wait for the recipient to answer, announce the caller, and then hang up.
- From the call log:
- Right-click a call entry and select "Transfer."
- Follow the same steps as with an active call for blind or warm transfer.
Mobile App:
- During an active call:
- Tap the "Transfer" button.
- Choose "Blind Transfer" or "Warm Transfer."
- For blind transfer, enter the desired number and tap "Transfer."
- For a warm transfer, enter the number, wait for the recipient to answer, announce the caller, and then tap "Transfer."
- From the call log:
- Tap on a call entry.
- Select "Transfer."
- Follow the same steps as with an active call for blind or warm transfer.
Navigating the Univerge Blue Connect app (desktop or mobile) might seem daunting at first, but it's actually quite intuitive once you break it down. Here's a general guide to help you get around:
Main Layout:
- Home Screen: The central hub displays recent calls, contacts, voicemails, and upcoming meetings.
- Contacts: Access your entire contact list, search for specific individuals, and see their availability status.
- Dialpad: Use the keypad to make calls directly or enter numbers before initiating video conferences.
- Call History: View a list of recent calls, missed calls, and voicemails with details like timestamps and durations.
- Meetings: Manage scheduled meetings, join ongoing meetings, and access past recording options (if available based on your plan).
- Settings: Customize your app preferences, adjust audio and video settings, and manage notifications.
Using the App:
- Making Calls: From the Home screen or Contacts, tap or click the desired number or contact to initiate a call. You can choose voice call or video call options.
- Messaging: Some versions offer integrated messaging features where you can send text messages, share files, and chat with colleagues.
- Searching: Use the built-in search bar to find contacts, groups, recent calls, or past meetings quickly.
- Notifications: The app will notify you of incoming calls, missed calls, voicemails, and upcoming meetings. You can customize notification sounds and vibrations in the Settings.
- Adding Contacts: Import contacts from your phone or manually add new entries within the app's contact list.
Navigation Tips:
- Swipe Left/Right: Navigate between the main tabs (Home, Contacts, Dial Pad, etc.).
- Swipe Down: Refresh the current screen or display the search bar.
- Tap Menu Button: Access additional options and settings specific to the current screen.
Remember: The specific features and layout might vary slightly depending on your device, app version and Univerge Blue Connect plan.
Account Information:
Creating an account on switchboard is easy and seamless
- Pick the products you are interested in,
- Click checkout, this would take you to a profile page where you fill in your information to sign up for an account.
- Click continue to proceed to payment where you input your billing information.
The following is how Switchboard manage your information:
- Control your Switchboard: Tweak settings, review orders, and update billing with ease – all in one secure portal.
- Order tracking made simple: Monitor order status, adjust delivery details, and manage returns right at your fingertips.
- Go cashless with confidence: Update billing info seamlessly, choose preferred payment methods, and rest assured with top-notch security.
The security of your information is of utmost priority to us at Switchboard, the following is how we protect your information:
- Shielded & Secured: Your data travels under industry-standard SSL encryption, locking up every purchase.
- Fort Knox Storage: Personal and billing information rests in secure servers guarded by cutting-edge anti-breach tech.
- Pay with Confidence: We partner with trusted payment processors, ensuring every transaction is safe and sound.
Using your VoIP system
VoIP services are usually relatively simple to set up. To assist you in getting started, Switchboard provides a range of resources, such as online tutorials and support documents.
It is crucial to take your company's demands into account when selecting a VoIP provider. How many employees work for you? Which characteristics are essential to you? Once your demands have been taken into account, you may compare various VoIP services to determine which is best for your company. Switchboard has different VoIP systems like single user voip, multi-user voip and bumper packages which helps you mix and match according to your needs.
First thing to do is to put the caller on hold, Dial the recipient's extension, Initiate the transfer, and Confirm the transfer.
Take control of your messages with Switchboard! Access your VoIP service portal, locate the voicemail settings, record a greeting, customize options, save the changes and never miss a call.
Hardware support
Cordless Phones, Business Phones, Power Adapters (PSU), Radio access points, and Expansion modules
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Billing and support
To pay your bills, the switchboard sales manager will send you an invoice to make a payment through stripe or bank transfer. If it is a continuous service, a link to a form would be sent to you to fill for a direct debit.
Switchboard accepts Stripe or bank transfer and Direct debit which is mainly for recurrent bills or customers that prefer to pay directly.
Switchboard support services are between 9-5, extra cost would be included for support outside of work hours.
If you have any questions that are not answered in the Help Center, please contact us on 020 7112 4927 or send an email to sales@switchboard.uk and we will be happy to help!
How do I troubleshoot common VoIP and Hardware problems
Choppy or distorted sound: This could happen due to poor internet connection, network congestion, or faulty equipment. Do this:
- Restart your router and modem.
- Switch to a wired connection (if using Wi-Fi).
- Test your internet speed.
- Replace any worn-out cables.
Echoing: This could be caused by acoustic feedback or improper microphone settings. Do this:
- Move away from speakers or headsets.
- Lower the microphone volume.
- Disable "microphone boost" in your settings.
Frequent call drops: Your calls could be dropping due to internet instability, incompatible hardware, or overloaded servers. Do this:
- Check your internet connection for stability.
- Update your VoIP software and firmware.
- Contact Switchboard to check for server issues.
One-sided call drops: There could be a problem with your phone or headset which is making the call drop on one end. Do this:
- Test with a different phone or headset.
- Check for mute buttons or accidentally pressed "hold" functions.
This could be a result of incorrect login credentials or server issues. Do this:
- Double-check your username and password.
- Request a password reset if you've forgotten.
- Contact Switchboard for server troubleshooting.
This could be due to various reasons. Do this:
- Verify that your VoIP service is active and online.
- Check your call forwarding settings.
- Restart your internet and VoIP software.
- Contact Switchboard for further assistance.
Check FAQ https://switchboard.uk/faq/ for frequently asked questions.
